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General FAQ

Can I cancel my order after I've made a purchase?
Yes! We offer immediate order cancellation within the next 6 hours after your order being placed.
Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet.
If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.
How do I return or exchange an item?
Our return policy is effective for 15 days from the time your order is delivered.
Please refer to our refunds policy for more information on how to initiate the returns process. 
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In which currencies can I pay?
You can pay in Euro, US-Dollar, Australian Dollar, New Zealand Dollar, Canadian Dollar and British Pound.
What types of Payment methods do you accept?
We accept Visa, Mastercard, Maestro, Paypal, Shop Pay, Apple Pay, Google Pay, Sofort, EPS, Bancontact, Ideal & American Express.
What are your shipping options?
Currently, we offer one shipping option. No fees are charged for shipping and every order gets a tracking code for you to keep up where exactly your parcel is at any moment given. For more information, please visit the Shipping policy page.
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Why do the products have different delivery times?
This is because we ship from different warehouses. 
What if the item I ordered arrives broken or damaged?
We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at
Where do you ship from?
Primarily we ship out from fulfillment centers in Eastern Asia.
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I have a concern, how long does it take FreshAirscapes to provide a response?
If you use the Contact Us page or you write directly to the Service e-mail at you will normally get a response within 6 hours or quicklier.
I am missing items from my order, what can I do?
Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.
Of course, if you have questions you can contact us at


We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping policy page, please do not hesitate to contact us at and we will get you sorted.

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